Refund policy

Order Cancellations will only be accepted within 3 days of your order placement date, we need to purchase materials and stock to manufacture your order and will begin cutting patterns so we will not be able to cancel an order after this time frame.

If we proceed with a cancellation of an order even if its not yet shipped and inside the 3 day window, we will need to charge a 7.5% 'restock' fee to cover our losses due to payment provider fees which are not refunded to us, for eg, a change of mind on a purchase of $500 accounts to an actual real loss to us of $50 in non refundable fees and double conversion costs (our stores base currency is AUD) on our part that we must unfortunately pass on to you in the event of an order cancellation. We did not want to do this, but the issue arose more times than we would like so this is the policy now.

Once you receive your order, returns for any reason must be made within 30 days of receiving the item. You must contact us within 14 days to discuss any issues with your item before you can initiate any returns, please do not send an item back without talking with us first about your issue. Returns must not be worn or used any more than an initial try on for size. We however cannot accept a return on a hygienic related items such as gags.

We do not offer returns for change of mind. The items sold here are custom made and sized personally to each specific customer on a for 'commission' basis so refunds would only be considered for major defects or problems with the item.

If for some reason, you are not happy with your order upon arrival please contact us to discuss. In appropriate circumstances we will consider giving a refund of the purchase price (not including shipping and fees) upon return of the item if it is original condition, we will always defer to replacing the item as a first solution before moving to a refund as an option.

In the event of any defect other than what would be considered normal for a handmade item, liability is limited to the replacement or repair of the goods supplied or payment of the amount to replace or repair the goods, at the discretion of RestrictedSenses

For items lost in transit please contact us and we will replace the item, generally all items of value will be shipped with registered tracking post and will require a signature upon delivery to minimise loss.